“The key is trust: organizations must obtain employee confidence by clearly explaining the purpose and benefits of monitoring,” Cassell said. “When they do well, employees may not accept it completely, but they will feel more comfortable with him.”
Truckers, for example, are routinely monitored by employers to guarantee the principles of time management, register accidents and guarantee driver safety. Knowledge workers in desktops can also benefit from monitoring, Cassell said, since it can help them meet the deadlines and keep up with commercial objectives.
For example, Microsoft Viva is an employee experience platform designed to help organizations improve employees, well -being, learning and productivity. If a company tracks the work of an employee but also offers productivity tips to help them improve, and the data is not used punitively, “it is more likely that employees accept it,” said Cassell.
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