Domo helps Dntl Bar to administer reworking to offer a top -level service quality

Our business depends on the loyalty and mouth of the client: an unsatisfied customer can cost us many repetitions and new businesses. That is why we guarantee that our patients will be satisfied with the work we do. For example, if a patient complains that a new crown causes sensitivity or bite problems, we assign a different dentist to redo the work free of charge.

To trace this process, we wanted to count the unsatisfactory procedures carried out by each of our dentists and redirect compensation to dentists who perform the cheese. But our dental practices management system did not give us a way to distinguish the reworking of the original work, the complaints of the supplier or manage the change in compensation. We had to mark the manually reworked and then make our quality control and compensation settings in Excel. Manual processes such as that always mean delays and errors, which are serious problems when it comes to the quality of the service, the evaluation of employees and compensation problems.

Case of use

But it is an easy solution in Dome. We create a standardized process in notes to identify and capture reugajo visits and configure a pipe to enruta compensation to the dentist who corrected the original work. The solution eliminates manual errors and saves us spreadsheet hours every month. Process automation eliminates much of the emotion of compensation discussions and helps keep everyone focused on ways to provide a higher quality service.

Conclusion

Best of all, it automatically aligns the quality of the practice with compensation, keeping our clinical staff motivated to maintain the high standards that we and our customers expect.