Your dentist will see it now: Dome builds customer satisfaction in DNTL Bar

All dental service providers try to minimize the patient’s waiting time: it is a persistent problem, no one likes to wait. For Dntl Bar, it is a problem of ascent, since our value proposition is quality and convenience. When we see one of our low performance clinics or exceed others in the customer’s waiting time, we use dome to find out why. In this way, we can solve the problem or socialize a new better practice in our network.

Case of use

This is how we do it. Our dental practice management software records each stage of the appointment trips of our patients from work stations located in the check-in, consultations, images, procedure rooms, surgery, etc. Together with patient and clinic information, the stations capture time in, waiting time and the assistant staff member. That is all the information we need to make a really valuable analysis:

• Registration quality control: what data fields are missing more frequently or incorrect; What staff members are faster, slower, more precise or more prone to error?
• Waiting time analysis: How are we performing in front of our goals? What stages of the patient’s workflow are bottlenecks?
• Root causes: How does the waiting time for the day of the week, the time of day, the clinic or the staff member on the desktop?

Conclusion

This type of information is not even available from the best practices management system, but it is absolutely invaluable in the operation of our business. We can generate heat maps for fast impressions, use factors analysis for deep immersion and monitor the success of our efforts to improve performance.