Although technological companies market AI as a productivity tool for all, a study by the United Kingdom Government reveals an unexpected result: neurodiverse employees can benefit much more from chatbots than their neurotypic colleagues.
The United Kingdom Business and Commerce Department recently released The results of the evaluation of his Microsoft 365 co -ilot essay that show that although the general satisfaction was 72 percent, neurodiverse employees reported statistically greater satisfaction (at a 90 percent confidence level) and were more likely to recommend the tool (at a 95 percent confidence level) than other respondents.
“He has leveled the playing field,” said a participant with ADHD to researchers during monitoring interviews. A user with dyslexia said the tool “trained” to perform tasks with confidence that previously lacked, particularly in the writing of reports. Another dyslexico participant caused direct comparisons with the existing accessibility software, noting that the co -pilot “does much more” than traditional assistance technology while “integrated into its applications” instead of requiring separate programs.
The reported benefits extended beyond neurodiversity. Users with auditory disabilities reported that the transcription of meetings with AI allowed them to participate more fully in the discussions. “I can quickly remember and be able to share my contributions instead of sitting silently thinking that I lost my point,” said a participant, describing how the constant approach requirements in the meetings left them exhausted.
The study, entitled “The evaluation of the Copilot M365 pilot in the Department of Business and Commerce,” suggests that AI tools could address accessibility gaps in the workplace that traditional adaptations have been lost. The department conducted the study between October 2024 and March 2025 using newspaper studies, interviews and tasks observed to measure how the AI assistant affected different user groups.
The finding arises from 300 participants who consented to the analysis of 1,000 distributed licenses, although the study does not specify how many identified as neurodiverse. While 90 percent confidence for satisfaction falls below the typical academic standards, the strongest finding of the probability of recommending suggests a significant difference.
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