It is common for the launch of an iPhone to be accompanied by complaints that the new phones are defective in some way. Some years, these complaints will be a snowball in an important scandal, such as Antennagate in 2010 or Bless in 2014. Other times they really don’t go anywhere.
What category is the so -called Scratchgate situation? It is difficult to know at this time, but Apple is doing everything possible to push public opinion in the last direction.
Scratchgate is inevitably, the name given to generalized reports that some new phones show more scratchs than would normally be expected. The Deep Blue 17 Pro and 17 Pro Max and the Black iPhone Air “exhibited scratches after a few hours of being on display,” according to Bloomberg. It was also noted that Magsafe chargers sometimes left a circular mark on the back of the iPhone 17 Pro.
Apple responded to these reports last week, blaming the problem of the equipment used to show phones in retail stores. The company told 9to5Mac: “It has determined that these imperfections are caused by the Magsafe stands used in some stores. It also clarifies that brands are not scratches, but that the stand material is transferred to the phone that is due to cleaning.”
But not everyone is convinced. As Joe Foley points out, some of the reports do not come from retail browsers but from people who have bought the phones themselves, and less that these people also bring the worn MAGSAFE is home, that explanation does not add them. These buyers “seem convinced that what they are seeing are real chips and scratches,” adds Foley.
In the last edition of his power in the Bulletin, Bloomberg reporter Mark Gurman addresses the controversy and adds his opinion. And the excuse is not completely buying.
“The reality is that the iPhone 17 Pro really does not have a problem with the previous” doors “of iPhone, such as the problems of the iPhone 4 antenna in 2010 and the flexion problem of the iPhone 6 in 2014,” writes Gurman. “But it is also true that the purely aluminum portion that surrounds the area of the iPhone 17 Pro camera can become quite worn out. And that has nothing to do with Magsafe’s output marks in the glass area of the devices.”
Whether or not you are convinced by Apple’s explanation, the easiest way to protect your new iPhone (before leaving it in the box) is to use one of the best iPhone 17 boxes that we have rounded and revised.
Scratchgate is the most catchy and high profile problem to achieve the iPhones of the late 2025, but it is not the only one. Apple has recognized that a reported photographic problem is “something that can happen in very rare cases when a LED light screen is extremely bright and shines directly in the camera.” There have also been reports of a Wi-Fi error, but according to reports, this has been fixed by iOS 26.1.
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