We have sent and published in full an article curated by Brian Solis, head of global innovation at ServiceNow, italian industry
The artificial intelligence revolution It is not just another chapter in the history of technology, but the beginning of a completely new story. Una historia en cui le aziende possono reimmaginare ciò che è possibile, mature la creazione de valore per un mercato en evoluzione e remodellare il proprio futuro insieme a clients e dipendenti.
In a world where disruption sows is the norm, AI is a great equalizer. Imagine a small restaurant that uses AI to offer personalized suggestions alla pari dei giganti dell’e-commerce or a health service provider that uses AI to improve the health of peace with a precise diagnosis. L’IA is livellando il campo di gioco, democratizing innovation, sbloccando possibilità prima irraggiungibili and spanning the porte della crescita and dell’agilità.
The era of a new value
What makes this revolution so extraordinary is the capacity of the AI to guide and lead with a creative mentality and enable us to discover a value that we do not know is essential. Permette di passare dal banale al rilevante, dalla reattività alla predittività, dalla staticità alla dinamicità, da products uguali per tutti a deeply personal and scalable experience.
We think about an attimo alla customer experience. In the world of iperconnesso di oggi, customization is not just a piacevole quality, but it is a competitive advantage. Artificial intelligence is able to process enormous amounts of data from its customers in real time, accepting all the experiences of iper-rilevanti su scala offers. Netflix’s suggestion engine, for example, is the backbone of content production and customer loyalty.
All this time, the AI can release the most ripititive activities. By automating the most mundane activity, such as data entry, inventory management, logistics, it allows everyone to focus on the things that have data: creativity, strategy and problem solving. Not if it tries to replace and post the work, but to elevate it. I team is in degree di affrontare sfide more important, che portano a dipendenti e clients more impegnati e soddisfatti.
Alla conquest of innovation
Bill McDermott, president and CEO of ServiceNow, recently stated that “AI is the biggest opportunity of our time.” Le aziende più lente e avverse al rischio che adottano un appproccio listeningista nei confrontationi dell’AI danno ai concorrenti not solo un vantaggio, ma una vera e propria possibilità di sorpasso.
“The denials in AI matters will raise a huge loss,” McDermott said.
Artificial intelligence enhances innovation, which is essential to face a market and agreement in continuous transformation. Ogni innovation begins with exploration and experimentation. Thanks to instruments such as generative AI, the services can be conceptualized, prototyped, tested and iterated at a speed of over a decade if you can only dream. We imagine that we have prepared products that do not think possible or that we do not conceive.
Ma ecco la sfida e also l’opportunità: molte aziende confondono l’iterazione con l’innovazione. What is the difference? L’iterazione migliora qualcosa di existent. Innovation creates new net value. In an AI world, automation is the equivalent of iteration. What is the correlation with innovation? As AI increases, and the increase, the human and machine capacity to collaborate to achieve greater and more expansive results than possible from a single entity.
In 1983, Steve Jobs planned that personal computers would become widespread and become the mainstay of communication. Predisse also that all’inizio avremmo “sbagliato mode of use and computer”, paragonandoli alla first generation of television that fornivano contenuti visivi that at that time were essentially radio programs ripresi from a telecamera. “When a new medium of communication enters the scene, we tend to do it again in old habits,” he said.
It has given you the ability to enable a personal computer to unlock, transforming your computer tools into artists and transforming communications throughout the journey. This is worth it for the IA.
We use this new instrument in our work in this way in which we used the ieri instrument. We have established automating the work of the ieri that we have digitalized without requiring the “digital transformation” of the ieri, instead of reimmagining the work for each other. Le aziende sono largely blockcate nella “mentalità del centro di cost”, utilizzando l’AI per tagliare le spese invece di investire in aree that can generate an esponenziale value.
True innovation enriches a change of mentality. If you try to open your mind, you give yourself permission to want more curiosities and creativity, to discuss ideas and chiedersi not only as fare le cose in better or less expensive way, but also as farle in a different way.
The ascesa dell’AI agentica
È qui che la situazione si fa davvero exciting: la nascita dell’IA agentica. L’IA agentica learns, if adatta e agisce in autonomous mode. These agents are not limited to those who compete, but orchestrate the complex system, work insieme, optimize the process in real time and prendono persino decisioni Strategiche… and stop the decision from being made to improve the decision process.
Is this positive for the company? Perché radically changes the regulation of information. The agency enables all organizations to scale creativity, dynamically adapt to evolving markets and unleash human potential at the best of times.
Imagine the agents of the AI who manage the catene of approvvigionamento, optimize and travel by the clients or addirittura guidano l’innovazione esplorando le idee, il tutto coinvolving a human essence, ma ovendosi più velocemente e su scala.
We understand the rapporto tra iteration, innovation and automation and the paragon of Steve Jobs in a new mezzo and the preceding mezzo. The AI process can, and most likely will, place agents inside the automated workflow that is the digitized stations of analog predecessors. At this constant pace, the innovators riconsidereranno il lavoro stesso per immaginare new flowflow verso risultati iterativi e innovativi che l’IA e l’IA agentica catalizzano.
Not if you try only to be efficient, but to reinvent yourself.
Abbracciare l’inevitabilità and conquere le possibilità dell’IA
L’IA is not optional. It is inevitable like the Internet era and like mobile telephony and social networks. The only way to do this is whether it will be addressed with the mentality of the iterazione or with that of the iterazione + innovation. Le aziende che si avvicinano all’IA con curiosità, coraggio e impegno nell’explorare l’ignoto prospereranno rispetto a quelle che, como ha has described Steve Jobs, use the new instrument as utilizzavano il precedent.
L’IA is the future, and the future is spreading now. La revoluzione dell’IA is not only looking for the portal, but invites you to riscrivere le regole. This is the moment. Non-bisogna aspettare che sia qualcun ad aprire la strada, perché è probabile che questo porti dritti verso l’iterazione. It is the moment that you are the leader of those who have knowledge of your clients, and are dependent on your own property. Artificial intelligence is the only way to subtract and color that we are soon to enjoy the power of automation and augmentation, the future is expansive.
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