Brian Solis Joins Be Customer Led Podcast to Reimagine Customer Experience in the Age of AI
In this episode, we welcome Brian Solis, ServiceNow’s Global Chief Innovation Officer, nine-time best-selling author, keynote speaker, and digital futurist. Kicking off the conversation, Brian shares the inspiration behind his latest book: “change of mentality”, and emphasizes the importance of empathy and a truly customer-centric mindset. Through examples from Amazon, Disney, and IKEA, Brian illustrates…